Singer Quantum XL-6000

6-6-2010 - I agree with all the negative reviews I have seen, and then some. My dealer shoved this at me two years ago when I took my old Futura in for repair. I was told the accompanying software (at $800 plus) was not totally necessary, that not having it would limit what I could do, but I would still love the machine. Turns out that I am severly limited on what the machine will do without software, so that was maybe not a lie, but a huge non-disclosure. Second, I was offered “a class” on the machine. The teacher suffered a personal tragedy, unfortunately, and was not able to give me a class right away. When I inquired months later for some assistance, I was given that so-called class, rushed and non-informative, and with a very condescending attitude. As a customer, I felt as if I was being treated like a burden. They had my money, why bother any further, right? Third, when I did have to take the machine in for a timing issue, and I expressed my displeasure with it, I was told that I shouldn’t “give up so easily.”That was the final blow. Not only will I never go back to that dealer, I will also never buy any machine without first taking whatever classes are given, second being allowed to “test drive” the machine, and third having some kind of a money back guarantee. I own a variety of machines, been sewing for over 50 years, and am not an idiot by any stretch of the imagination. But this experience has certainly soured me as a consumer in many ways. My old Futura is still my go-to embroidery machine because, despite age and size limits, it is still the best machine I’ve ever had. It is very sad that Singer has deteriorated so much.

I was so excited when I got this machine and took a couple of “free” lessons. When I tried things at home and referred to the so-called manual for help, I hit a brick wall. The manual is awful–it must have been written by someone who is an idiot at explaining things. Even the pictures are bad. I have not tried to download anything to the machine from my computer because I have Vista and I have read that the machine is not compatible with this version of Windows. Not very good for the price I paid for this machine. Overall, it does okay and I have done a good bit of monogramming. But it would have been cheaper for me to take the items to a monogramming shop than to fool with this complicated, poorly explained apparatus that I will never get my money out of. I do not recommend it to anyone.

I have had this machine for several years and just love everything about it, with the exception that the book is’nt very user friendly. I bought it online with no help from a dealer and with lots of patience I got it figured out. I love the endless bobbin, sewing options, etc. I wish they did’nt discontinue this line. It probably is’nt for a beginner.

I bought this machine on sale via the enternet, which was my first mistake. The local dealer does not repair computorized machines. So even though it is under waranty I had to pay $100.00 in shipping round trip to a dealer who is qualified to repair it, and getting the arrangements for the repairs were difficult. Singer Co. do not answer their phones! Once it was “repaired” it worked for about 3 days and then again it would not pick up the bobbin thread. Not only can I not use it for embroidery, but I can not even sew a striaght line with it. I can not afford to pay a $100.00 dollars every three days to ship it for repairs. I has sat unused for six months and it is heart breaking to see just sitting there. Since it will not work even for basic sewing I can not even unload it for a fraction of what was paid for it. Finally how can a machine that is advanced as this not even use a USB cable, but requires a special and old fashion scew in cable!

I agree that the price of this machine there should be a better and more detailed manual and a DVD should be included. Also I have vista now and it has been terrible to try and make this machine recongnize the computer. Have contacted singer many times and there is no updates available to correct this problem. Also I was under the impression that updates where done by connecting null modem to computer and being able to download like that, no you need to have the psw software program (800.00) to do this or go to a dealer. I like the machine when it is running or sewing correctly to bad singer will not update it for people who have already spent the money. Also I had the problem with the top thread not picking up the bobbin thread, sent to dealer three times because timing was out, I have been using prewound bobbins and they seem to help with this problem.

My whole problem with this machine is the fact that it is not Vista compatible. My computer crashed on me after buying this machine and of course they had to come out with a new operating system (Vista) which I hate anyway but I still feel that Singer should be trying harder to keep up with technology if they want people to continue to purchase their products. I also have the Futura ce100 and I went thru hxxx getting that to work with the Vista. After several calls to tech support and having to download patches and other reconstruction I finally have that up and running. I am not a computer guru so this is all very confusing and frustrating not to mention the money (also purchased two different cables thinking that it would help) and time invested. Wake up Singer, this is a good machine but you have to become more computer savy yourselves. Your customers are depending on you. I see that you have now discontinued this machine, is this why. You still owe it to the customers who have purchased it to make it work for us.

I purchased the QuantumXL-6000 last August and still have not yet figured out how to use the embroidery machine. The manual is terrible and I wish someone would help me. I can’t transfer from my computer because I have Vista and it is not compatable. Why would they make a new machine not compatable to Vista Windows. I guess someday I’ll figure out how to use the machine and maybe I’ll be happy. All I want to do is embroider fish on shirts and I can’t figure it out.

I am very disappointed in this machine, for the cost the manual is terrible, I am having so much trouble with the bobbin thread and have had to have the machine in a few times because the top thread would not catch the bobbin thread. Very discouraging especially for the price. I guess I am just stuck with it because of I will never get the cost back out of it.

I can hardly rate this machine since I’m so confused how to work it, I can puchase DVD’s with instructions from Sewing stores, but with the high cost of this machine, why is it not included. the manual is hardly enough information!

This is a very costly sewing/embroidery combo; too bad the manual is not well done. I’m sorry but for $3,000 I expect good documentation. It’s a good thing my dealer offered free classes otherwise I would of looked at other brands. Another thing, this machine is kind of picky on how things are done. It’s easy to get a thread jam! So practice on scraps first!